I am a Dell Subject Matter Expert in th following areas:

• Backup/Recovery
• Archiving
• Systems Management

My pages on the Dell Tech Center include:

• Dell Management Console (built on the Symantec Management Platform)
• Dell PowerVault DL2000 (a Symantec Backup Exec Appliance)

Bio
I began my "IT career" in early 2000 as a temp employee for for an "un-named" tire manufacturer that recalled a bunch-o-tires. My responsibilities began with data entry and 18 months later I had the "honor" of running the claim center that processed all 6 million free tires :-) This was where I discovered the joy that is data analysis while crunching numbers and generating reports for the CxO's and federal judges. This also happened to be where I learned that MS Access has it's limitations ... LOL !

My daily drive to the "un-named tire company" brought me passed Dell's Nashville call center every day for 18 months.
"hmmm...that'd be a cool place to work..." and once the tire recall had ended my IT career moved on to Dell. In December of 2001 my first role at Dell was as a sales rep in our Nashville call center answering ~26,000 calls from consumers responding to "Dude!" ads over three and a half years :-)

I've since moved around to various sales and operations roles including:

• 6 months with our Global Call Center Operatons folks (lots-o-reporting and data analysis!)
• 1 year taking calls from small business customers (no "dude calls" but lots of "what's a server" conversations).
• 2 months with our internal sales compensation folks. (lots-o-fuzzy math)
• 3 years as a Technical Sales Representative. (Best job I've ever had!)

I now support the Technical Sales Reps as a subject matter expert, aka "SME".